General conditions of use and sale
General Terms and Conditions of Use and Sale - ONLY FRENCH VERSION IS VALID, ENGLISH VERSION FOR INFORMATION ONLY
Last update of the General Terms and Conditions of Use: 08.01.2026
These General Terms and Conditions of Use govern the terms and conditions for the provision and use of an online fiduciary service, the preparation of tax returns, and online appointment booking available via the website www.fiduvaud.ch
The services of Fiduvaud Sàrl are published and administered by a limited liability company with its registered office in Grandson.
DEFINITIONS
For the purposes of these provisions, the following terms shall have the meanings set out below:
“Website” refers to the website www.fiduvaud.ch
and all associated websites;
“Company” refers to Fiduvaud Sàrl;
“User” refers to any natural person who visits the Website and/or uses the Website and one or more associated Services;
“Service” refers to all fiduciary services and online appointment booking services, as well as all associated services made available to Users.
Acceptance of the General Terms and Conditions of Use
The Service is offered by the Company to the User subject to the User’s unconditional acceptance of these General Terms and Conditions of Use.
The User declares and acknowledges having read and fully understood these General Terms and Conditions of Use.
Access to and use of the Website implies full and unconditional acceptance by the User of these General Terms and Conditions of Use.
In the event of non-compliance by the User with these General Terms and Conditions of Use, the Company reserves the right to suspend the Service without prior notice and/or refuse access to the Service.
These General Terms and Conditions of Use may be supplemented or amended, where applicable, by specific terms and conditions relating to certain functionalities.
Modification of the General Terms and Conditions of Use
The Company reserves the right to modify all or part of these General Terms and Conditions of Use at any time.
The User shall be deemed to have accepted such modifications upon connecting to the Website after the modified General Terms and Conditions of Use have been published online.
1. DESCRIPTION OF THE SERVICE
The Website aims to provide the User with a mandate service for the preparation and submission of their tax return for the Canton of Vaud.
1.1 PERSONAL INFORMATION FORM FOR THE USER’S TAX RETURN
Fiduvaud Sàrl provides an online form enabling the User to supply as much information as necessary to process the task entrusted to it.
Upon acceptance of these terms, Fiduvaud is considered the User’s representative, as well as that of their spouse and associated persons (children, dependents, etc.), for the purposes of the tax return of the Canton of Vaud.
1.2 CONFIDENTIALITY AND DATA PROCESSING
All data provided by the User are confidential and subject to tax secrecy.
During processing, such data are secured using encryption systems and are subsequently used solely for the mission entrusted to Fiduvaud Sàrl.
1.3 USER’S OBLIGATION TO PROVIDE INFORMATION
In view of the mission entrusted to Fiduvaud Sàrl, the latter is not required to verify the accuracy or completeness of the information communicated by the User or their representatives, nor the reliability of any deeds, contracts, inventories, invoices, or supporting documents of any kind, whether physical or digital, provided or presented by the User as evidentiary documents.
The User certifies that they possess valid supporting documents relating to the information provided during the process.
Fiduvaud Sàrl reserves the right to refuse, suspend, or interrupt the processing of a file, without any obligation to justify its decision, in particular in the event of an incomplete, inconsistent, manifestly erroneous file, or one presenting a legal or tax risk.
In such cases, the liability of Fiduvaud Sàrl shall not be engaged under any circumstances.
1.4 RESPONSIBILITY
The User undertakes to cooperate fully and to provide spontaneously and in a timely manner all documents and information necessary for the performance of the mission.
Failure to comply with deadlines alone is sufficient to release Fiduvaud Sàrl from its obligations without further formality.
Fiduvaud Sàrl undertakes to perform the entrusted mission based on the information provided by the User.
As a representative, Fiduvaud Sàrl undertakes solely to transmit the data and information provided by the User in the manner required by the cantonal tax authorities of the User’s canton of residence.
The mission of Fiduvaud Sàrl consists exclusively in preparing and submitting the tax return on the basis of the information and documents provided by the User.
Fiduvaud Sàrl does not carry out any material verification or audit of the documents submitted, does not guarantee the completeness or tax optimisation of the declaration, and cannot be held responsible for decisions, adjustments, or tax assessments made by the tax authorities.
1.5 CANCELLATION
Fiduvaud Sàrl may, at its sole discretion and at any time, cancel the purchased services by refunding the amount paid by the User.
1.6 ERROR IN THE PREPARATION OF THE TAX RETURN
Fiduvaud Sàrl undertakes to perform its work with due care and diligence.
Once the tax return has been submitted, Fiduvaud Sàrl sends the User a summary of the tax return with the elements actually declared.
The User has seven (7) days to review and inform Fiduvaud Sàrl of any correction.
Such correction may relate to an omission or error by either the User or Fiduvaud Sàrl.
After this seven-day period, Fiduvaud Sàrl cannot under any circumstances be held liable for any error it may have committed.
If, during taxation, an error can be objectively attributed to Fiduvaud Sàrl, the Company undertakes to refund the price initially charged for its service, solely to the extent that the User has suffered a financial loss equal to or greater than the price initially paid.
Fiduvaud's liability is therefore limited to refunding the price of the Service initially invoiced, and the user accepts this.
In the absence of any feedback, comment, or request for correction from the User within seven (7) calendar days following the sending of the tax return summary, the tax return shall be deemed approved by the User.
The User acknowledges and accepts that, after this period, they assume full responsibility for the content of the tax return submitted to the tax authorities, including any declared or omitted elements based on the information they provided.
3. CREATION OF A PERSONAL ACCOUNT
3.1 CREATION
When creating an account on the Website, the User is assigned a username (email address) and a password (hereinafter the “Credentials”) enabling access to their Personal Account.
3.2 CONFIDENTIALITY
The Credentials are personal and confidential.
The User is solely and fully responsible for the use of their Credentials and undertakes to keep them confidential and not to disclose them to any third party.
The User is responsible for any harmful consequences resulting from the loss or theft of their Credentials and must contact the Company by email at info@fiduvaud.ch
as soon as possible.
In all cases, the liability of Fiduvaud Sàrl shall not be engaged.
4. PERSONAL DATA PROTECTION
4.1 DATA
The collection and processing of personal data by the Company are governed by the data protection declaration available on the Website via the “data protection” link.
The protection of the User’s privacy is of paramount importance to the Company.
4.1.1 DATA COLLECTED
In the course of providing the Service and/or upon registration, the Company collects various personal data necessary for the provision of the Service, including but not limited to:
First and last names
Email address
Telephone number
Date of birth
Gender
Reason for the appointment
IP address
Password
Any information provided during the process
4.2 USE OF DATA
Personal data are collected exclusively for the purpose of optimally providing the Service and are intended solely for the preparation of the tax return and its transmission to the tax authorities.
4.3 COOKIES
To facilitate access to the Service, the Company uses cookies on its Website.
The User acknowledges and accepts the use of cookies and may refuse them by configuring their browser, which may limit certain functionalities.
4.4 NON-DISCLOSURE OF DATA
The Company undertakes not to disclose the User’s personal data to any unauthorised third party.
Data and contractual information are retained in accordance with applicable Swiss legal obligations and stored securely in compliance with GDPR and Swiss FADP regulations.
Data and documents transmitted by the User may be retained by Fiduvaud Sàrl until the User, as data owner, submits a deletion request by email, telephone, or messaging application, subject to legal obligations.
The User acknowledges that they are solely responsible for retaining their tax documents, tax returns, supporting documents, and communications.
Fiduvaud Sàrl shall not be considered a tax document archiving service and shall not be liable for the deletion, loss, or unavailability of documents, regardless of the cause.
5. USE OF THE WEBSITE
5.1 ACCESS TO THE WEBSITE
The Website is accessible free of charge to any User with Internet access.
All costs related to access to the Website, whether hardware, software, or Internet access costs, are borne exclusively by the User.
The Company makes every reasonable effort to ensure access to the Website 24 hours a day, 7 days a week.
However, access may be interrupted or suspended without notice for maintenance, updates, or for any other technical reason.
The Company shall not be held liable for any interruption, suspension, or malfunction of the Website, regardless of its cause, duration, or consequences.
5.2 USER OBLIGATIONS
The User undertakes to use the Website in compliance with applicable laws and regulations, as well as with these General Terms and Conditions of Use.
In particular, the User undertakes not to:
use the Website for unlawful purposes;
attempt to access unauthorised data or systems;
interfere with the proper functioning of the Website;
transmit any content that is unlawful, inaccurate, misleading, or harmful.
The User is solely responsible for the information they provide and for the consequences arising from its use.
5.3 LIMITATION OF LIABILITY RELATED TO THE USE OF THE WEBSITE
The Website is provided “as is” and according to availability.
The Company makes no warranty, express or implied, regarding the operation of the Website, its availability, or the absence of errors or interruptions.
The Company shall not be liable for any direct or indirect damage resulting from the use or inability to use the Website, including but not limited to loss of data, loss of profit, or any other financial loss.
5.4 USER WARRANTIES
The User declares that they have the legal capacity to enter into these General Terms and Conditions of Use.
The User acknowledges being aware that Internet transmissions cannot be entirely secure and accepts the risks inherent to the use of electronic communications.
The Company implements appropriate technical and organisational measures to protect the User’s data but cannot guarantee absolute security.
6. INTELLECTUAL PROPERTY
All content available on the Website, including but not limited to texts, graphics, logos, icons, images, videos, and software, is the exclusive property of the Company or its partners and is protected by intellectual property laws.
Any reproduction, representation, modification, publication, or adaptation of all or part of the Website or its content, by any means whatsoever, is strictly prohibited without the prior written consent of the Company.
Any unauthorised use constitutes an infringement and may give rise to legal proceedings.
7. LIABILITY
The Company is bound by an obligation of means only.
The Company shall not be held liable for any damage resulting from:
incorrect, incomplete, or inaccurate information provided by the User;
decisions taken by the tax authorities;
changes in legislation or administrative practice;
events beyond its control.
In any event, the liability of the Company, if engaged, shall be strictly limited to the amount paid by the User for the Service concerned.
8. MISCELLANEOUS PROVISIONS
8.1 LANGUAGE
In the event that these General Terms and Conditions of Use are drafted in several languages or translated, only the French version shall prevail.
8.2 PARTIAL INVALIDITY
If one or more provisions of these General Terms and Conditions of Use are held to be invalid or unenforceable, the remaining provisions shall remain fully valid and enforceable.
8.3 NO WAIVER
The fact that the Company does not exercise a right or provision of these General Terms and Conditions of Use shall not constitute a waiver of such right or provision.
9. GOVERNING LAW AND JURISDICTION
These General Terms and Conditions of Use are governed by Swiss law.
In the event of a dispute, the parties shall endeavour to resolve the dispute amicably before initiating legal proceedings.
Failing an amicable settlement, the District Court of La Broye and Nord Vaudois in 1401 Yverdon-les-Bains, Canton of Vaud, Switzerland, shall have exclusive jurisdiction.
10. PRICES AND PAYMENT TERMS
The prices for the Services are indicated in Swiss francs (CHF), inclusive of all applicable taxes, unless otherwise stated.
The applicable price is the one displayed on the Website at the time the Service is ordered by the User.
The Company reserves the right to modify its prices at any time.
However, such modifications shall not apply to Services already ordered and paid for.
Payment for the Service is due in full at the time of the order, using the payment methods made available on the Website.
No Service shall be provided until full payment has been received.
11. RIGHT OF WITHDRAWAL
Given the nature of the Services provided, which consist of personalised fiduciary services and the preparation of a tax return based on information supplied by the User, the User expressly waives any right of withdrawal once the execution of the Service has begun.
Any Service already commenced or performed cannot be refunded, except in cases expressly provided for in these General Terms and Conditions of Use.
12. TERMINATION OF THE SERVICE
The Company reserves the right to suspend or terminate access to the Service, temporarily or permanently, without notice, in the event of:
breach by the User of these General Terms and Conditions of Use;
misuse of the Website or the Service;
fraudulent or unlawful behaviour.
Such suspension or termination shall not give rise to any compensation for the User.
13. COMMUNICATION
Any communication between the Company and the User may be made by email, telephone, or via messaging applications.
The User acknowledges that communications sent electronically are deemed valid and equivalent to written communications.
14. FORCE MAJEURE
The Company shall not be held liable for any failure or delay in the performance of its obligations resulting from an event of force majeure, including but not limited to natural disasters, power outages, system failures, strikes, pandemics, or any event beyond its reasonable control.
15. CONTACT
For any question, complaint, or request for information regarding the Services or these General Terms and Conditions of Use, the User may contact the Company at the following address:
Fiduvaud Sàrl
Email: info@fiduvaud.ch