Conditions générales d'utilisation & de vente

General conditions of use and sale

Date of last revision : 08.01.2024.

These General Terms and Conditions of Use govern the terms and conditions for the provision and use of
an online ﬁduciary service, tax return preparation and online appointment booking available from the
www.ﬁduvaud.ch website.

Fiduaud Sàrl services are published and administered by a limited liability company based in Grandson.

DEFINITIONS

For the purposes of the provisions contained herein, terms shall have the following meanings:

Site" refers to the site www.ﬁduvaud.ch and all associated sites; "Company" refers to Fiduvaud Sàrl;
"User" refers to the natural persons who visit the site and/or use the site and one or more associated
Services; "Service" refers to all Fiduciary and online appointment seƫng services and all associated
Services made available to Users;

Acceptance of the General Conditions of Use: The Service is oﬀered by the Company to the User, subject
to his unconditional acceptance of these General Conditions of Use. The User declares and acknowledges
that he/she has read these General Terms of Use in their entirety. Connection to the site implies
unconditional acceptance by the User of these General Conditions of Use. In the event of non-
compliance by the User with these General Conditions of Use, the Company reserves the right to suspend
the Service without notice and/or to refuse the User access to the Service. The present General Terms of
Use are supplemented or modiﬁed, where applicable, by speciﬁc terms and conditions of use for certain
functionalities.

Modiﬁcation of the General Conditions of Use: The Company reserves the right to modify all or part of
these General Conditions of Use at any time. The User is deemed to have accepted said modiﬁcations
when connecting to the site following the posting of the modiﬁed General Terms of Use.

1. SERVICE DESCRIPTION

The purpose of the Site is to provide the user with an agent service for the preparation and transmission
of his tax return for the canton of Vaud.
1.1 PERSONAL INFORMATION FORM FOR THE USER'S TAX RETURN
Fiduvaud Sàrl provides an online form enabling the user to provide the maximum amount of information
necessary to process the task entrusted to it by the user. In addition, upon acceptance of these
conditions, Fiduvaud is considered to be the agent of the user, his/her spouse and the various associated
persons (children, dependents, etc.) for the purposes of ﬁling tax returns in the canton of Vaud.
1.2 CONFIDENTIALITY AND DATA PROCESSING
All data provided by the user is conﬁdential and subject to tax secrecy. When processing this data, it will
be secured using encryption systems. The data will then be used for the mission entrusted to Fiduvaud
Sàrl.
1.3 USER'S OBLIGATION TO PROVIDE INFORMATION
In view of the mission entrusted to Fiduciaire Fiduvaud Sàrl, the latter is not obliged to check the
accuracy and completeness of the information communicated to it by the customer or his agents, nor the
reliability of all deeds, contracts, inventories, invoices and supporting documents of any kind, whether
physical or digital, which may be entrusted to it or presented by the customer as evidentiary documents
or to be used as such. The User certiﬁes that he/she has the correct supporting documents for the
answers provided during the process.
1.4 LIABILITY
The customer scrupulously undertakes to cooperate and to supply spontaneously and in good time all the
documents and information required to complete the assignment. Fiduvaud Sàrl shall be discharged of its
obligations without further formality in the event of failure to meet deadlines.
Fidauvaud Sàrl undertakes to carry out the mission entrusted to it according to the information provided
by the user. As an agent, Fiduvaud Sàrl undertakes only to transmit the data and information provided by
the user in the manner required by the tax authorities of the canton of residence.
1.5 CANCELLATION
Unilaterally, Fiduvaud Sàrl may at any time, at its own discretion, cancel the services purchased by
refunding the amount paid by the User.

1.6 ERROR WHEN COMPLETING THE TAX RETURN
Fiduvaud Sàrl undertakes to carry out its work diligently and diligently.
As soon as the tax return has been submitted, Fiduvaud Sàrl sends the user a summary of the tax return
with the items actually declared.

The user has 5 days to check and inform Fiduvaud Sàrl of any corrections.

This correction may be due to an oversight or error on the part of the user or Fiduvaud Sàrl.

After this 5-day period, Fiduvaud Sàrl cannot be held responsible for any errors it may have made.
If an error can be objectively atributed to Fiduvaud Sàrl at the time of taxation, the company undertakes
to refund the price initially invoiced for its service, only insofar as the customer suﬀers ﬁnancial damage
equal to or greater than the price initially paid. But nothing more and the user/customer understand it.

3. CREATING A PERSONAL ACCOUNT

3.1 CREATION
When creating an account on the Site, the User is given an identiﬁer (email address) and a password
(hereinafter referred to as "Identiﬁers") enabling him/her to access his/her Personal Account.
3.2 CONFIDENTIALITY
Identiﬁers are personal and conﬁdential. The User is solely and entirely responsible for the use of his/her
Identiﬁers and undertakes to do everything possible to keep them secret and not to divulge them to
anyone, in any form whatsoever. The User is responsible for any damage resulting from the loss or theft
of his/her Identiﬁers and must contact the Company by e-mail at info@ﬁduvaud.ch as soon as possible.
In all cases, Fiduvaud Sàrl cannot be held liable.

4. PROTECTION OF PERSONAL DATA

4.1 DATA
The collection and processing of such personal data by the Company is governed by the 2024 law texts.
The key points of the data protection declaration are summarized below.
Fiduvaud make his best to keep all your datas in security.
4.2 DATA COLLECTED
During the provision of the Service to the User and/or following the registration of his/her proﬁle, the
Company collects various personal data concerning the User necessary for the provision of the Service.
The personal data that the Company collects from the User may include:
First and last names
Your email address
Phone number
Date of birth
Its type
The reason for the appointment
IP address (virtual address of your computer)
Your password
All information provided during the process
This is totally normal as you are sending us the informations to do your Tax return.
4.2 DATA USE
Personal data is collected in order to optimize the use of the Service and is intended solely for the
purpose of preparing the tax return and forwarding it to the tax authorities. E-mail are used to send usual Fiduvaud's marketing e-mails.
4.3 COOKIES
In order to facilitate access to the Service, the Company uses cookies on its Site. Cookies are small data
ﬁles that contain only information related to the Site User's browsing preferences. These ﬁles make it
possible to identify the User more quickly when he/she connects and to personalize certain elements of
the Site, such as language. The User acknowledges and accepts that the Company reserves the right to
install a Cookie on his/her computer in order to facilitate browsing on the Site. The User is hereby
informed that he/she may refuse to accept cookies, in particular by conﬁguring his/her Internet browser
to do so. However, deactivating cookies may restrict the use of certain functions.
4.4 NON-DISCLOSURE OF DATA
The Company undertakes not to pass on the User's personal data to any unauthorized third party
(commercial, advertising or other parties). The User's personal data may be processed by the Company's
subsidiaries and subcontractors (service providers), in full compliance with the principle set out above,
exclusively in order to achieve the purposes of these General Terms of Use.

5. LIMITATION OF LIABILITY

5.1 AVAILABILITY
The Service is accessible to the User securely via the Internet and requires the availability of Internet
access by any means at the User's choice, charge and expense. The proper functioning of the Service is
subject to the User's access to the Internet network and a secure device. The Company cannot be held
responsible for any malfunctioning of the Service, nor for any consequences arising from malfunctioning,
restricted or degraded access to the Internet. In general, the Company does not guarantee that:
-the functionalities of the Service will satisfy all the User's needs;
-the Service will function normally when used in conjunction with other applications, software or other
components installed or synchronized with the User's equipment/hardware,
-the Service will be free from error or malfunction.
The Company makes every eﬀort to make its Service available 24 hours a day, 7 days a week. However,
given the speciﬁc characteristics of the Internet, the Company oﬀers no guarantee of continuity of
service, being bound in this respect only by an obligation of means. The Company cannot be held liable
for any damage resulting from the temporary or permanent impossibility of accessing any or all of the
Services oﬀered by the Site.
5.2 SITE MODIFICATIONS
All information contained on the Site is subject to change at any time, given the interactivity of the Site,
without any liability on the part of the Company.
5.3 USE OF THE SITE
The User is solely responsible for his or her use of the Website and the Service accessed from the
Website. The Company declines all responsibility for any damage, loss or theft of information related to
the use or inability to use the Website or its content. The company does not guarantee that the
information presented is detailed, complete, veriﬁed or accurate. Documents, information, descriptions
and, in general, all content on the Site are provided "as is", without any express or implied warranty of
any kind.
The User expressly acknowledges that the photos on the Site are not contractual.
In general, the User accepts and acknowledges that the services are not guaranteed.
5.4. USER WARRANTIES
The User declares that he/she is fully aware of the characteristics and constraints of the Internet. In
particular, the User acknowledges that it is impossible to guarantee that data transmitted via the Internet
will be completely secure. The Company cannot be held responsible for any incidents that may arise from
this transmission or from a device aﬀected by a malicious program. The User therefore transmits data at
his/her own risk. The Company can only assure that it uses all means at its disposal to guarantee
maximum security.
The User undertakes to indemnify the Company for any costs that the Company may incur as a result of
any claim or dispute, whether judicial or extrajudicial, relating to the User's use of the Services deﬁned in
these General Terms of Use, and guarantees the Company against any judgement in this respect in the
event of legal proceedings. In any event, the user expressly acknowledges and agrees to use the Site at
his or her own risk and under his or her sole responsibility.
5.5 LINKS TO THIRD-PARTY SITES
The Site may contain hypertext links to other websites. Users visit these sites at their own risk. The Site
cannot under any circumstances be held responsible for the content of these third-party sites, in the
event that a User suﬀers damage as a result.

6. OBLIGATIONS OF THE USER

6.1 ACCEPTANCE OF CGU
By visiting the Site and/or opening a Personal Account, the User accepts, expressly and without
reservation, the terms of these General Conditions of Use and any special conditions present on the Site.
6.2 ACCURATE AND TRUTHFUL INFORMATION
The User undertakes to provide accurate and truthful information when registering and making an
appointment, in particular regarding his or her title, surname, ﬁrst name(s), e-mail address and
telephone number.
The User further warrants that all reviews and comments submitted by him/her are as objective as
possible and do not violate the rules listed in these Terms of Use.
6.3 MAKING AN APPOINTMENT
the User is informed that the scheduling of an appointment via the Service constitutes a ﬁrm
commitment on his/her part, and that any no-show for a scheduled appointment must be the subject of
a prior notice of cancellation 24 hours in advance or postponement to Fiduvaud Sàrl: this information can
be made either via the cancellation system proposed via the Service on the Site, or by any means of
contact of Fiduvaud Sàrl, at the User's choice. The User acknowledges that he/she is solely responsible to
Fiduvaud Sàrl for the consequences (ﬁnancial and non-ﬁnancial) of his/her failure to keep an
appointment.
Fiduvaud Sàrl reserves the right to cancel any online appointment and will inform the customer as soon
as possible.
6.4 PROVIDING ACCURATE INFORMATION
The User is solely responsible for the accuracy of the data, amounts and information transmitted to
Fiduvaud Sàrl.
Fiduvaud Sàrl prepares the tax return based on the information provided by the User.
Fiduvaud Sàrl cannot be held responsible for items declared or not declared.

7. INTELLECTUAL PROPERTY
7.1. Site protection
The general structure of the Site, as well as its content (texts, slogans, graphics, images, photos and other
content), are the property of the Company. We would like to thank the site ﬂaticon.com for the resources
available for the icons (Designed by Freepik and Smashicon from Flaticon). To create the help articles, we
have drawn on the instructions, forms, guidelines and information available at
https://www.vd.ch/themes/etat-droit-ﬁnances/
Any representation, reproduction, modiﬁcation, distortion and/or exploitation of all or part of the Site, its
content or the Service, by any process whatsoever and on any medium whatsoever, without the express
prior authorization of the Company, is prohibited and constitutes an infringement of copyright.
7.2. Protection of all distinctive elements: trademarks, images, logos, hyperlinks, information, etc.
All elements (including trademarks, logos, company names, acronyms, commercial names, signs, images,
videos, sound elements, the Company's domain name, code, etc.) contained on the Site constitute signs
that may not be used without the express prior authorization of their owner. Any use of these distinctive
signs is therefore prohibited and constitutes trademark infringement, usurpation of a company name,
trade name and domain name, and may give rise to civil liability.
7.3 Prohibition of unauthorized use
Consequently, the User may not reproduce, represent, republish, redistribute, adapt, translate and/or
transform, in whole or in part, or transfer to another website, any component of the Site without the
prior written authorization of the Company.
7.4 Sanctions
The User acknowledges and accepts that any use contrary to the law or the GCU may give rise to civil
and/or criminal legal proceedings and the payment of damages.

8. MISCELLANEOUS PROVISIONS

8.1 Applicable law and place of jurisdiction
The relationship with the Company is subject to Swiss law. The exclusive place of jurisdiction for any
disputes shall be 1401 Yverdon-les-Bains, Switzerland.
8.2 Translation
In the event of the present Terms and Conditions of Use being drafted in several languages or translated,
only the French version will be deemed authentic.
8.3 Translation - Partial nullity - Dissociation - Securities
In the event that one or more provisions of these General Terms and Conditions of Use should be invalid
or ineﬀective under applicable law, such invalidity or ineﬀectiveness shall have no eﬀect on the remaining
provisions, and the invalid provision shall be replaced by another valid and eﬀective provision that
corresponds as closely as possible to the economic purpose of the invalid or ineﬀective provision.
8.4 Notiﬁcation and removal of illegal content
The Company hereby informs all Users of the Site that they may notify the Company of any claim or
objection relating to illicit elements or content placed on the Site. If the User believes that elements or
content placed on the Site are unlawful and/or infringe copyright held by the User, the User must
immediately notify the Company by e-mail, specifying any evidence of copyright ownership. Once this
procedure has been followed and the accuracy of the notiﬁcation has been veriﬁed, the Company will
make every reasonable eﬀort to remove the illegal content as quickly as possible. It should be noted that
the Company cannot be held liable for content on the Site that can be modiﬁed by third parties (e.g. User
ratings and comments, a Healthcare Professional's proﬁle page, etc.).
8.5 No waiver
Unless otherwise stipulated in these General Terms of Use, no tolerance, inaction, abstention or
omission, no delay on the part of the Company in asserting any of its rights hereunder, shall prejudice
such right, nor imply a waiver for the future of such right. On the contrary, such right shall remain in full
force and eﬀect.

9. APPLICABLE LAW AND PLACE OF JURISDICTION
9.1 Applicable law and place of jurisdiction (reference to Swiss law).
The applicable law is Swiss law, and any dispute will be handled by the Tribunal d'arrondissement de la
Broye et du Nord Vaudois in 1401 Yverdon-les-Bains.

10. PAYMENT

10.1 Payment is made in advance by credit card (Mastercard, Visa, American Express) via an online
payment plaƞorm.
In addition to credit card payment, TWINT payment via telephone number is also accepted.
10.2 Until full payment of the purchase price, Fiduvaud Sàrl is under no obligation to provide any Service
to the User.
10.3 All amounts displayed on the Site are in CHF.
10.4 Refunds
Fiduvaud will not accept any refunds, except in the event of cancellation at least 24 hours before the
online appointment.

Unilaterally, Fiduvaud Sàrl may at any time, at its own discretion, cancel the services purchased by
refunding the amount paid by the User.

11. PRIVACY POLICY

11.1 The privacy policy is available HERE

Please contact us:

If you have any general questions about the Services or the information we collect about you, or how we
use it, please contact us :

Name: Fiduvaud Sàrl

E-mail: info@ﬁduvaud.ch